Aqua

Jika Ibu/Bapak menyangka kalau dispenser tidak perlu dibersihkan karena isinya hanya air, ternyata anggapan ini tidak benar. Terutama di negara kita yang udaranya lembab, terkadang dispenser bisa juga menjadi tempat bakteri beranak pinak. Untuk membersihkannya tidak sulit, hanya dengan air kran, pemutih, sikat kecil dan lap bersih saja. Pertama cabut dulu listrik

dispenser, setelah botol diambil, kosongkan reservoir dengan menggunakan tombol air dingin. Isi reservoir dengan air kran hingga penuh, campur satu sendok teh pemutih dengan satu cangkir air kran dan tuangkan ke reservoir. Kemudian sikat bagian dalam reservoir dengan sikat kecil dan diamkan selama 5 menit. Kosongkan kembali isi reservoir lalu dilap hingga kering. Bilas kembali sisa pemutih dengan mengisi reservoir dengan air kran hingga 2 sampai 3 kali. Lakukan ini 3 atau 4 bulan sekali agar dispenser  bebas dari bakteri.

Cold container electric dispenser:

• Open the top of the dispenser.
• Drain the container by pressing the front tap
• Clean the dispenser with a damp cloth
• Then wipe it clean with a sanitizer tissue or other tissue which contains75% of alcohol.
• Then wipe it dry with clean dry cloth.
• Don’t forget to clean the outer part of the dispenser with a clean damp cloth.

Hot container electric dispenser:

• Don’t forget to clean the outer part of the dispenser with a clean damp cloth.
• Drain the container by opening the tap which located at the back (for a tall dispenser) or the rubber below (for the mini dispenser).
• Pour water into the hot container through the cold container (upper container)
• Press the red tap and re-do it 3 or 4 times. Make sure the hot container is already cleaned.

Non-electric Dispenser (porcelain jug)

• Drain the jug by pressing the front tap until the water is dried out.
• Clean the jug with a clean damp cloth.
• Wipe it one more time with a sanitized tissue or other tissue which contains 75% of alcohol
• Wipe it with a clean dry cloth
• Don’t forget to clean the outer side of the jug with a clean damp cloth.

• Damaged or broken AQUA bottles are usually caused by error in the handling and the storage of the product, because each product which is issued from the factory has already passed a quality control, so damaged and broken bottle is impossible. This kind of matter usually caused by the seller, you should return it to the merchant where you buy the product.
• However, to prevent these kind of matters, AQUA manages to train and socialize the merchants on how to handle and store the products correctly so it wouldn’t be damaged.

• You could just file the complain to the person who is delivering the gallon to your house, or you could just simply go to the store where you buy the product.
• You could also file your complain through our website, www.aqua.com.
• And to prevent this kind of thing, every time you order or buy a gallon, You are suggested to only received a good condition gallon. Do not receive a dirty, broken, dented, or even leaked gallon.

• This is surely a different process. The electrolysis process is a simple chemical reaction which includes an electrically charged electrode as the tools, while at home, AQUA is heated without any electrodes tools, so it won’t change AQUA’s color.
• Surely, AQUA is allowed to be heated. Should you wanted to make tea, coffee, or hot water for milk, simply heat AQUA on the dispenser. It’s easier and more practical.
• There isn’t any risk  if AQUA is heated to make some drinks or to cook. But you don’t have to re-boil/re-cook AQUA, because AQUA is produced to be drunk directly.

• This kind of demo or testing is surely invalid. Should the electrolyzed-test tools is put in water which contains minerals, there always will be brown, green, black, or other colors sludge, depending on what minerals which are contained by the water.
• Mineral or electrolyte which had been solidly dissolve, when electrolyzed, will be un-dissolved which seen as a sedimentation. So the one which looked like a sludge or sedimentation or ‘dirt’ is actually the mineral itself.
• The water which doesn’t change color and don’t have any sedimentation clearly shows that the water doesn’t contain any minerals. It will cause a different result if the water  which contains no mineral is sprinkled with a little amount of salt, there will also be a colored sedimentation as the mineral water.
• Besides, there is also an addition of sediment and turbidity from the release of the substance or elements which derived from the electrodes which are used on the electrolysis process. The substances which are released from the electrodes are the same with the electrodes substance itself, if it is an iron, then the substance released will be iron substances which will cause a reddish-brown sedimentation.
• This test is absolutely has nothing to do with the heavy-metals content, because to test the heavy metal content couldn’t be done with only this kind of tools.
• And it is important to notice that water which contains no minerals could bring negative effects on our health and it’s not ideal as a drinking water. A scientific reference regarding this matter could be read from an article which is published by WHO site: http://www.who.int/water_sanitation_health/dwq/nutrientschap12.pdf,yang berjudul ‘Health risks from drinking demineralised.’
• Therefore, as a consumer, we should always be careful of any news and information which sometimes try to take advantage on our lack of knowledge of this kind of  simple chemical reaction.

• The issue heard regarding the ozone residue from AQUA is not true. The ozonization  process of the packaged drinking water that allowed by SNI is intended not to be preservatives, but to complete the water purification process so that the drinking water will be free from  microbial contamination especially from those which cause diseases.
• The ozonization process will effectively reduce cross contamination during the production and the sealing process. Before it’s ozonized, water will through some purification steps which includes staged filtration so that the heavy metals, the unstable components like selenium, sulfat, ammonium, etc will be separated from the water. The staged filtration use filters with different micron sizes. Before ozonization, water must through a 0.1 micron size of filter to filtrate mushroom spore, algae, and cryptosporidium. Ozone then will be shot into the purified water to reduce and prevent the risk of micro-organics cross contamination.
• Ozone addition is done by injection system with the dosage of roughly 0.5 – 0.6 ppm. Ozonized water will be kept temporarily in a storage tank before then filled into bottles, gallons, or glasses. Then to accelerate the absent of the ozone residue  in the bottle and glass package, the water will be UV radiated so we are sure that the ozone residue is zero. While the gallon being packed, the ozone residue will be disappear by itself along with it exposed to the sun’s heat  during the transportation.
• AQUA’s quality control ensures that ozone residue of AQUA either on the gallon, bottle or glass packages are zero because before the products are distributed, the quality control will be check and make sure that the ozone residual value is zero.
• An experiment data shows that an ozone dosage of 0.5 – 0.6 ppm will become zero after the 5 hours length of glass and bottle AQUA production process which is helped by UV radiation. While for the gallon AQUA, the ozone residual value will be zero (0) in 10 hours after production.

• AQUA always pay attention on its quality products, ranging from selection of sources, processing up to handling the product. There is a standard storage and handling of products that should be set to keep the quality of the AQUA before it is delivered to your hands.
• AQUA 100% comes from mountain spring water that flows without pumping (self-flow), which was so clear and contains a balanced mineral composition. Spring selection process conducted by the process carefully and cautiously through a series of tests with geology, physics, chemistry and microbiology. Water protection areas around the water source were also continuosly preserved.
• AQUA processed with advance technology and quality control management in each spot. The production room and equipments are always sanitized regularly. AQUA implement inline system, a system of continuous production without interruption starting from the processing water to cover and seal assembly with a minimal touch of human hands.
• The process begins with filtration to filter water from the small particles so that the water clear. And then followed the process to ensure water ozonitation free from disease-causing pathogens.
• In addition, available laboratory with latest equipment in every factory, this will control the quality of the product. With the high-tech processing and laboratory complete with equipment, the water is surely free from disease-causing pathogens.
• AQUA quality standards already meet the national standards (SNI) and international (WHO) so there's no doubt about its quality.
• So you do not need to cook it first, because AQUA very safe to be consumed directly by anyone. This is part of the commitment AQUA to provide the best drinking water for Indonesian healthy families.